Shipping Policy

SHIPPING POLICY

Standard Delivery Timeline

All orders are dispatched and delivered within 3 to 4 weeks from the date of order confirmation and receipt of payment. This timeline is an estimate and not a guaranteed commitment. Delivery may be extended due to sourcing requirements, authentication procedures, logistics conditions, or factors outside the Company's control. A delay in delivery within the 12-week threshold shall not entitle the Customer to cancel the order, claim compensation, or initiate a chargeback or payment reversal.

12-Week Refund Threshold

If delivery has not been completed within 12 weeks (84 calendar days) from the date of order confirmation, the Customer will be entitled to a full refund of the amount paid. The Customer must notify the Company via WhatsApp or email to invoke this clause. The refund will be initiated within 7 business days of the 12-week threshold being crossed. No interest, compensation, or damages beyond the refund of the purchase amount shall be payable by the Company in such cases.

Shipping Coverage

We ship across India to all serviceable PIN codes. International shipping is available on request. All customs duties and import taxes for international deliveries are the sole responsibility of the Customer.

Packaging

All Siphon Luxury products are packaged with care in protective packaging appropriate to the value and fragility of the article. Every order is handled with the discretion and attention that luxury goods require.

Tracking

Upon dispatch, tracking details will be shared with the Customer via WhatsApp or email. The Customer may track their order directly on the logistics partner's website using the details provided.

Damaged in Transit

If an order arrives in damaged outer packaging, the Customer must photograph the packaging before opening and notify Siphon Luxury within 24 hours of delivery via WhatsApp  or email. The Company will coordinate with the logistics partner to resolve the matter.

Force Majeure

The Company shall not be liable for delays caused by events beyond its reasonable control including natural disasters, acts of government, pandemic restrictions, port congestion, customs delays, civil unrest, or failure of third-party logistics providers. In such cases, the 12-week refund threshold shall be extended by the duration of the force majeure event.

Failed Delivery Attempts

If a delivery attempt fails due to the Customer being unavailable or providing an incorrect address, the Company's delivery obligation timeline is suspended until re-delivery is arranged. Additional re-delivery charges may apply