Terms & Conditions

Siphon Luxury – Terms & Conditions

By accessing, browsing, or purchasing from Siphon Luxury, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions.

1. Authentication Policy

  • Siphon Luxury does not rely on or accept any third-party authentication services, including online or independent authenticators, for returns, refunds, or disputes.

  • Authentication is conducted exclusively through:

    • Boutique verification

    • Original brand invoices or receipts

    • Verifiable sourcing and procurement records

  • Any third-party authentication report submitted by a customer will not be considered valid evidence.

2. Orders & Dispatch

  • Orders are processed only after successful payment confirmation.

  • Dispatch timelines are communicated at the time of purchase.

  • Once dispatched, orders cannot be cancelled or modified.

3. Return Eligibility

  • Return requests must be raised within 7 days of delivery.

  • Products must be:

    • Unused, unworn, and unaltered

    • In original condition with all tags, dust bags, packaging, and accessories intact

  • Products failing to meet the above conditions will be automatically rejected.

4. Return Process

  • Customers must contact Siphon Luxury Customer Support to initiate a return request.

  • Upon approval, a reverse pickup will be arranged by Siphon Luxury.

  • Unauthorized or self-shipped returns will not be accepted.

5. Inspection & Verification

  • All returned products undergo a mandatory inspection process, including:

    • Physical condition check

    • Packaging and accessory verification

    • Boutique and sourcing authentication review

  • Inspection may take up to 7 working days from receipt.

6. Approval / Rejection of Returns

  • Siphon Luxury reserves the sole and absolute right to approve or reject any return request after inspection and authentication.

  • Customers will be intimated with video evidence of the inspection.

  • Customers may be asked to provide clarification, if required.

  • The decision taken by Siphon Luxury shall be final and non-disputable.

7. Refund Policy

  • Approved refunds will be processed within 7 working days after successful inspection.

  • Refunds will be credited only to the original payment source used at checkout.

  • No cash refunds, wallet credits, or alternative payment methods are permitted.

8. Non-Returnable Items

The following are not eligible for return or refund:

  • Products failing inspection or authentication

  • Items showing signs of wear, damage, or tampering

  • Sale, clearance, or promotional items (unless explicitly stated)

  • Products returned without original packaging or accessories

9. Limitation of Liability

  • Siphon Luxury shall not be liable for:

    • Differences in opinion regarding authenticity

    • Market value fluctuations of luxury goods

    • Minor variations in color, texture, or finish inherent to luxury craftsmanship

  • Liability, if any, shall be limited to the value of the product purchased.

10. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana