Terms & Conditions
TERMS & CONDITIONS
Website: www.siphonluxury.com Legal Entity: Radianrarity Ventures GSTIN: 06ABJFR7635N1ZI Registered Address: 3rd Floor, 53, Orchid Center, Golf Course Road, Haiderpur, Gurugram, Haryana – 122002 Contact: siphonluxury@gmail.com
Effective Date: 23 May 2025 Last Revised: 23 May 2026
Governing Law: Laws of India | Jurisdiction: Gurugram, Haryana
1. Acceptance of Terms
By accessing www.siphonluxury.com, communicating with Siphon Luxury via WhatsApp, email, social media, or any other channel, or by placing an order for any product, you ("Customer", "Buyer", "User") unconditionally accept and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally enforceable agreement between you and Radianrarity Ventures under the Indian Contract Act, 1872.
Payment of any advance or full purchase amount constitutes your unconditional acceptance of all Terms contained herein. If you do not agree to any part of these Terms, you must immediately cease use of the Website and must not place an order.
2. Definitions
"Company" / "We" / "Us" — Radianrarity Ventures, operating the brand Siphon Luxury at siphonluxury.com.
"Customer" / "Buyer" — Any individual or entity placing an order or enquiry with Siphon Luxury.
"Product" / "Article" — Any luxury good listed, offered, or sold through Siphon Luxury.
"Order" — A confirmed purchase request accompanied by payment or advance payment.
"Delivery Date" — The date on which the Product is delivered to the Customer's address as confirmed by the logistics partner.
"Store Authentication" — Physical inspection and verification of a Product conducted in person at the Company's premises in Gurugram, Haryana.
"Online Authentication" — Any authentication claim, opinion, report, or certificate made via digital means including video call, photograph, third-party digital certificate, AI-based tool, or digital report, regardless of the source.
"Return Window" — The 7-day period commencing from the confirmed Delivery Date within which a return request may be initiated.
"Cancellation Window" — The 12-hour period commencing from the exact timestamp of order placement within which a cancellation request may be submitted.
3. About Siphon Luxury
Siphon Luxury is a curated luxury goods resale platform operated by Radianrarity Ventures. We source, authenticate, and resell pre-owned and new authenticated luxury items. Siphon Luxury is an independent reseller and is not affiliated with, authorised by, endorsed by, or in any way officially connected with any luxury brand whose products may be listed on this platform. Brand names are used solely for product identification purposes under the doctrine of exhaustion as provided under Section 30(3) and 30(4) of the Trade Marks Act, 1999.
4. Order Placement
All orders placed through siphonluxury.com, WhatsApp, email, or direct message are subject to availability confirmation and acceptance by the Company. An order is considered confirmed only upon the Company's written acknowledgement and receipt of payment or advance payment as communicated.
The Company reserves the right to decline or cancel any order prior to dispatch at its sole discretion, with a full refund of any amount paid. All prices are inclusive of applicable GST. A GST-compliant invoice bearing GSTIN 06ABJFR7635N1ZI will be issued for every transaction.
5. Cancellation Policy
Cancellation Window: 12 Hours Only
A Customer may request cancellation of an order only within 12 hours of the exact timestamp of order placement. No cancellation request will be entertained after the expiry of the 12-hour window under any circumstances whatsoever.
To cancel within the permitted window, the Customer must contact Siphon Luxury via WhatsApp or email with their order reference number.
Cancellation After 12-Hour Window
Once the 12-hour cancellation window has elapsed, the order is deemed irrevocably confirmed and binding on both parties under the Indian Contract Act, 1872. No cancellation, withdrawal, or modification of the order will be accepted after this window, including on grounds of:
- Change of mind or personal preference
- Delay in delivery within the timelines specified in these Terms
- Unavailability of funds or personal financial circumstances
- Instructions or representations made outside of the Company's written confirmation
Advance Orders and Sourced Articles
For articles sourced specifically at the Customer's request, no cancellation is permitted under any circumstances once the order has been confirmed, as the Company incurs binding costs and obligations on behalf of the Customer upon confirmation.
6. Delivery Policy
Standard Delivery Timeline
Standard delivery timeline is 3 to 4 weeks from the date of order confirmation and receipt of payment. This timeline is an estimate and not a guaranteed commitment. Siphon Luxury deals in curated luxury goods that are sourced, and dispatched with care. Delivery timelines may be subject to variation based on logistics conditions, authentication procedures, sourcing timelines, customs clearance for internationally sourced items, and other factors outside the Company's direct control.
The Company will provide tracking information and updates during the delivery period. A delay in delivery within the 12-week threshold specified below shall not entitle the Customer to cancel the order, claim compensation, or initiate a chargeback or payment reversal.
Refund Trigger — 12-Week Threshold
If delivery has not been completed within 12 weeks (84 calendar days) from the date of order confirmation, the Customer will be entitled to a full refund of the amount paid. The refund will be initiated by the Company within 7 business days of the 12-week threshold being crossed. The Customer must notify the Company in writing via WhatsApp or email to invoke this clause. No interest, compensation, or damages beyond the refund of the purchase amount shall be payable by the Company in such cases.
Force Majeure
The Company shall not be liable for delays caused by events beyond its reasonable control, including natural disasters, acts of government, pandemic restrictions, port congestion, customs delays, civil unrest, or failure of third-party logistics providers. In such cases, the 12-week refund threshold shall be extended by the duration of the force majeure event, subject to the Company providing reasonable notice to the Customer.
Failed Delivery Attempts
If a delivery attempt fails due to the Customer being unavailable or providing an incorrect address, the Company's delivery obligation timeline is suspended until re-delivery is arranged. Additional re-delivery charges may apply.
7. Return Policy
Return Window: 7 Days from Delivery
A Customer may request a return only within 7 calendar days from the confirmed Delivery Date as evidenced by the logistics partner's delivery confirmation. Return requests submitted after the expiry of this 7-day window will not be entertained under any circumstances, regardless of the reason cited.
Mandatory Official Store Authentication
All return requests, without exception, are subject to prior physical authentication of the article at the relevant brand's official retail boutique or authorised service centre. This condition is non-negotiable and applies to every return request without exception.
No return will be processed, approved, or actioned unless the Customer has first obtained physical authentication from the article's brand's official store. The Customer may contact the Siphon Luxury concierge team via WhatsApp to discuss their return request and receive guidance on next steps.
The Company does not accept any online authentication, video-based authentication, photograph-based authentication, third-party digital certificate, or any authentication not conducted in person at the relevant brand's official retail location as the basis for a return.
Why Official Store Authentication Is Required
Siphon Luxury sells authenticated luxury goods and stands behind the authenticity of every article it dispatches. The requirement for Official Store Authentication ensures that any return claim is supported by an objective and authoritative assessment from the only entity whose opinion on authenticity is conclusive — the original brand's official retail network. This protects both the Customer and the integrity of the Company's authentication process.
Valid Grounds for Return Approval
A return may be approved only if the brand's official store has identified a material authenticity issue or a material defect not disclosed in the original listing, or if an incorrect article was delivered. The Company will cooperate fully in all such cases.
The Company's decision following review of the return request is final and binding on the Customer.
Grounds That Do Not Qualify for Return
- Change of mind, personal preference, or dissatisfaction unrelated to a material authenticity or description issue
- Minor variations in colour, texture, or appearance due to photography, as disclosed in the product listing
- Wear consistent with the condition grade disclosed in the listing
- Any authentication not conducted in person at the brand's official retail boutique or authorised service centre
- Return requests initiated after the 7-day Return Window
- Loss of interest during the delivery period
- Claims based on online authentication, third-party digital certificates, social media opinions, or any remote or digital assessment of any kind
Customer's Cooperation
The Company values its customers and is committed to fair resolution of genuine concerns. Where a Customer has obtained Official Store Authentication identifying a legitimate issue, the Company will cooperate fully and act in good faith towards resolution.
Valid Grounds for Return Approval
Following Store Authentication, a return may be approved only on the following grounds:
- The article delivered is materially different from the listing description in a manner not disclosed at the time of sale
- The article has a material defect or damage that was not disclosed in the listing and was not present at the time of dispatch, as evidenced by dispatch photographs
- An incorrect article was delivered
The Company retains sole and absolute discretion to determine whether a valid return ground exists upon physical inspection. The Company's decision following Store Authentication is final and binding on the Customer.
Grounds That Do Not Qualify for Return
- Change of mind, personal preference, or dissatisfaction unrelated to a material product description error
- Minor variations in colour, texture, or appearance due to photographic representation differences, as disclosed in the product listing conditions
- Wear consistent with the condition grade disclosed in the listing
- Failure by the Customer to review the product listing, condition report, and photographs prior to purchase
- Any claim based solely on online authentication, third-party digital reports, video authentication, AI-based tools, or external opinions not derived from physical inspection at the Company's premises
- Loss of interest in the article during the delivery period
8. Online Authentication — Not Accepted
Company Position
Siphon Luxury does not accept, recognise, or act upon any online authentication, digital authentication report, remote authentication opinion, or third-party certificate as the basis for any return, dispute, refund claim, or legal proceeding. The Company's authentication is based solely on physical inspection by its team at its premises and constitutes the sole standard of authentication for the purposes of these Terms.
Forms of Online Authentication Not Recognised
The Company does not recognise or give weight to authentication opinions, reports, certificates, or conclusions provided via any of the following:
- Third-party authentication services, whether domestic or international, when submitted digitally
- Video authentication or remote visual inspection services
- Photograph-based authentication opinions by any individual or service
- AI-based or digital image analysis authentication tools
- Social media posts, forum opinions, or crowdsourced authentication
- Certificates or reports provided by any entity other than the Company, based on digital review
Customer Acknowledgement
By placing an order, the Customer acknowledges and agrees that they shall not rely on any online authentication opinion in support of a return or dispute claim against the Company, and that any online authentication obtained by the Customer shall be treated as inadmissible for return, dispute, or legal proceedings arising from the purchase. The Company's physical inspection findings shall constitute the authoritative determination of the article's condition and authenticity for all dispute resolution purposes.
9. Refund Policy
Refunds are issued only in the following circumstances:
- Return approved by the Company following Store Authentication
- Delivery not completed within 12 weeks of order confirmation
- Cancellation requested within the 12-hour Cancellation Window
- Order cancelled by the Company prior to dispatch
Refund Timeline and Method
Approved refunds will be processed within 7 business days of refund approval. Refunds will be issued via bank transfer (NEFT/IMPS/RTGS) or UPI to the Customer's registered account. GST components will be processed as per applicable CGST Act provisions.
No Chargeback
Initiating a chargeback or payment reversal through any payment processor, bank, or financial institution without first exhausting the Company's return and dispute resolution process constitutes a breach of contract under the Indian Contract Act, 1872 and may attract criminal proceedings under Section 316 and 318 of the Bharatiya Nyaya Sanhita, 2023. The Company reserves the right to pursue legal remedies including recovery of amounts improperly reversed, legal costs, and damages.
10. Dispute Resolution and Governing Law
Grievance Officer
In compliance with the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer: Authorised Representative, Radianrarity Ventures Email: siphonluxury@gmail.com Response Time: Acknowledgement within 48 hours, resolution within 30 days
Mandatory Pre-Litigation Process
Before initiating any legal proceedings, the parties must attempt resolution through the grievance process. The Customer submits a written complaint to the Grievance Officer with full details and supporting evidence. The Company responds within 15 days. If unresolved within 30 days, either party may proceed to legal action.
Governing Law
These Terms and all disputes arising from any transaction on siphonluxury.com are governed by the laws of India including the Indian Contract Act 1872, Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, Sale of Goods Act 1930, Information Technology Act 2000, Digital Personal Data Protection Act 2023, Trade Marks Act 1999, Copyright Act 1957, Bharatiya Nyaya Sanhita 2023, and Bharatiya Nagarik Suraksha Sanhita 2023.
Exclusive Jurisdiction
All disputes arising out of or in connection with these Terms, any transaction on siphonluxury.com, or any communication with Siphon Luxury shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana, India. By transacting with Siphon Luxury, the Customer irrevocably submits to the exclusive jurisdiction of the courts of Gurugram and waives any objection to the venue or inconvenience of the forum.
11. Cybercrime and Digital Fraud Protections
The Company operates under the full protection of Indian cybercrime law. The following acts, if committed by any Customer or third party, will be reported to law enforcement and may result in criminal prosecution:
Fraudulent Chargebacks — Initiating payment reversals by providing false or misleading information to banks or payment processors constitutes cheating and fraud under Sections 316 and 318 of the Bharatiya Nyaya Sanhita, 2023.
Online Defamation and False Reviews — Publishing false, defamatory, or misleading statements about the Company or its products online constitutes an offence under Section 356 of the Bharatiya Nyaya Sanhita, 2023 and shall be prosecuted.
Identity Fraud and Impersonation — Any attempt to impersonate the Company, its representatives, or its customers is an offence under Sections 66C and 66D of the Information Technology Act, 2000.
Unauthorised Access — Any attempt to gain unauthorised access to the Company's website, databases, or digital systems is an offence under Section 66 of the IT Act, 2000, punishable with imprisonment of up to 3 years and fine.
Data Theft — Unauthorised copying, harvesting, or misuse of data from siphonluxury.com is an offence under the IT Act, 2000 and the Digital Personal Data Protection Act, 2023.
Threatening Communications — Any communication threatening the Company or its representatives for the purpose of extracting refunds or concessions constitutes extortion under Section 308 of the Bharatiya Nyaya Sanhita, 2023.
Manipulation of Records — Tampering with, forging, or manipulating any invoice, order record, or digital communication is an offence under Section 66 of the IT Act, 2000.
The Company's digital records, communications, and transaction logs constitute electronic records admissible as evidence under Section 63 of the Bharatiya Sakshya Adhiniyam, 2023 and shall be produced in all legal proceedings as required.