Terms & Conditions

Siphon Luxury – Terms & Conditions

By accessing, browsing, or purchasing from Siphon Luxury, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions.

Legal Entity & Brand Ownership

Siphon Luxury is a brand owned and operated by Radianrarity Ventures (“Company”, “We”, “Us”, “Our”).

All products sold under the brand name Siphon Luxury are marketed, invoiced, and fulfilled by Radianrarity Ventures.

Any reference to “Siphon Luxury” within these Terms & Conditions shall be deemed to refer to Radianrarity Ventures, its owners, representatives, employees, and authorized affiliates.

1. Authentication Policy

  • Siphon Luxury does not rely on or accept any third-party authentication services, including online or independent authenticators, for returns, refunds, or disputes.

  • Authentication is conducted exclusively through:

    • Boutique verification

    • Original brand invoices or receipts

    • Verifiable sourcing and procurement records

  • Any third-party authentication report submitted by a customer will not be considered valid evidence.

2. Orders & Dispatch

  • Orders are processed only after successful payment confirmation.

  • Dispatch timelines are communicated at the time of purchase.

  • Once dispatched, orders cannot be cancelled or modified.

3. Return Eligibility

  • Return requests must be raised within 7 days of delivery.

  • Products must be:

    • Unused, unworn, and unaltered

    • In original condition with all tags, dust bags, packaging, and accessories intact

  • Products failing to meet the above conditions will be automatically rejected.

4. Return Process

  • Customers must contact Siphon Luxury Customer Support to initiate a return request.

  • Upon approval, a reverse pickup will be arranged by Siphon Luxury.

  • Unauthorized or self-shipped returns will not be accepted.

5. Inspection & Verification

  • All returned products undergo a mandatory inspection process, including:

    • Physical condition check

    • Packaging and accessory verification

    • Boutique and sourcing authentication review

  • Inspection may take up to 7 working days from receipt.

6. Approval / Rejection of Returns

  • Siphon Luxury reserves the sole and absolute right to approve or reject any return request after inspection and authentication.

  • Customers will be intimated with video evidence of the inspection.

  • Customers may be asked to provide clarification, if required.

  • The decision taken by Siphon Luxury shall be final and non-disputable.

7. Refund Policy

  • Approved refunds will be processed within 7 working days after successful inspection.

  • Refunds will be credited only to the original payment source used at checkout.

  • No cash refunds, wallet credits, or alternative payment methods are permitted.

8. Non-Returnable Items

The following are not eligible for return or refund:

  • Products failing inspection or authentication

  • Items showing signs of wear, damage, or tampering

  • Sale, clearance, or promotional items (unless explicitly stated)

  • Products returned without original packaging or accessories

9. Limitation of Liability

  • Siphon Luxury shall not be liable for:

    • Differences in opinion regarding authenticity

    • Market value fluctuations of luxury goods

    • Minor variations in color, texture, or finish inherent to luxury craftsmanship

  • Liability, if any, shall be limited to the value of the product purchased.

  • All orders are final. Once placed, an order cannot be cancelled, modified, or refunded under any circumstances.
  • In the event the customer does not accept delivery of the order within 25 days from the date the article arrives in the country, the company shall have the absolute right to liquidate the article, and the customer shall not be entitled to any refund, compensation, or claim thereafter.

10. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana