Return & Refund Policy

Return Window

A Customer may request a return only within 7 calendar days from the confirmed Delivery Date as evidenced by the logistics partner's delivery confirmation. Return requests submitted after the expiry of this 7-day window will not be entertained under any circumstances, regardless of the reason cited.

Mandatory Official Store Authentication

All return requests, without exception, are subject to prior physical authentication of the article at the relevant brand's official retail boutique or authorised service centre. This condition is non-negotiable and applies to every return request without exception.

No return will be processed, approved, or actioned unless the Customer has first obtained physical authentication from the article's brand's official store. The Customer may contact the Siphon Luxury concierge team via WhatsApp  to discuss their return request and receive guidance on next steps.

The Company does not accept any online authentication, video-based authentication, photograph-based authentication, third-party digital certificate, or any authentication not conducted in person at the relevant brand's official retail location as the basis for a return.

Valid Grounds for Return

A return may be approved only if the brand's official store has identified a material authenticity issue or a material defect not disclosed in the original listing, or if an incorrect article was delivered. The Company will cooperate fully in all such cases. The Company's decision following review of the return request is final and binding on the Customer.

Grounds That Do Not Qualify for Return

  • Change of mind, personal preference, or dissatisfaction unrelated to a material authenticity or description issue
  • Minor variations in colour, texture, or appearance due to photography as disclosed in the product listing
  • Wear consistent with the condition grade disclosed in the listing
  • Any authentication not conducted in person at the brand's official retail boutique or authorised service centre
  • Return requests initiated after the 7-day Return Window
  • Loss of interest during the delivery period
  • Claims based on online authentication, third-party digital certificates, social media opinions, or any remote or digital assessment of any kind

Customer's Cooperation

The Company values its customers and is committed to fair resolution of genuine concerns. Where a Customer has obtained Official Store Authentication identifying a legitimate issue, the Company will cooperate fully and act in good faith towards resolution.

Refund Timeline and Method

Approved refunds will be processed within 7 business days of refund approval via bank transfer (NEFT/IMPS/RTGS) or UPI to the Customer's registered account. GST components will be processed as per applicable CGST Act provisions.

Refund Eligibility

Refunds are issued only in the following circumstances:

  • Return approved by the Company following Official Store Authentication
  • Delivery not completed within 12 weeks of order confirmation
  • Cancellation requested within the 12-hour Cancellation Window
  • Order cancelled by the Company prior to dispatch

No Chargeback

Initiating a chargeback or payment reversal through any payment processor, bank, or financial institution without first exhausting the Company's return and dispute resolution process constitutes a breach of contract under the Indian Contract Act, 1872. The Company reserves the right to pursue legal remedies including recovery of amounts improperly reversed, legal costs, and damages.