Privacy Policy

 

PRIVACY POLICY

Siphon Luxury — Privacy Policy

Effective Date: 26/05/2026  Last Updated: 26/05/2026

This Privacy Policy ("Policy") is published in accordance with the requirements of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act), and applies to all users ("You", "Your", "User") who access, browse, or transact on www.siphonluxury.com (the "Website") or communicate with us through any channel including WhatsApp, Instagram, or email.

The Website is owned and operated by Radianrarity Ventures ("Company", "We", "Us", "Our"), a proprietorship firm registered under the laws of India, with its principal place of business at 3rd Floor, 53, Orchid Center, Golf Course Road, Haiderpur, Gurugram, Haryana – 122002, GSTIN: 06ABJFR7635N1ZI.

By using this Website, subscribing to our communications, or contacting us through any channel, You acknowledge that You have read and understood this Policy and consent to the collection and use of Your personal data as described herein.

1. DATA WE COLLECT

We collect the following categories of personal data from You, either directly or automatically:

1.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number (including WhatsApp number)
  • Delivery address, city, state, and PIN code
  • Payment-related information (processed and stored by our payment partners; we do not store card or banking credentials)
  • Communications, inquiries, and order details shared via WhatsApp, Instagram DMs, or email
  • Preferences, feedback, and correspondence relating to your purchases or inquiries

1.2 Information Collected Automatically

When You visit our Website, we and our third-party service providers (including Shopify) may automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and device type
  • Operating system
  • Pages visited, time spent on each page, and referral URLs
  • Cookies and similar tracking technologies (see Section 6 below)

1.3 Information We Do Not Collect

We do not collect or store:

  • Full debit or credit card numbers
  • Bank account credentials or net banking passwords
  • Government identification numbers (Aadhaar, PAN, Passport) unless voluntarily provided and required for a specific transaction
  • Biometric or health-related data

2. HOW WE USE YOUR DATA

We use the personal data we collect for the following purposes:

  • Order Processing: To process, confirm, and fulfill your purchase, coordinate delivery, and issue invoices and receipts
  • Customer Communication: To respond to your inquiries, update you on order status, and provide post-purchase support via WhatsApp, email, or phone
  • Service Improvement: To understand how users interact with our Website and improve its content, navigation, and user experience
  • Marketing Communications: To send you information about new arrivals, exclusive pieces, and offers — only where you have subscribed or consented to receive such communications
  • Legal Compliance: To comply with applicable laws, respond to legal requests, and enforce our Terms & Conditions, Return Policy, and Shipping Policy
  • Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities
  • Business Analytics: To analyse purchase patterns and preferences in an aggregated, anonymised form

We will not use your personal data for any purpose beyond what is stated above without seeking your express consent.

3. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases under the DPDP Act, 2023 and applicable Indian law:

  • Consent: Where you have voluntarily provided your information or subscribed to our communications
  • Contractual Necessity: Where processing is necessary to fulfill an order you have placed with us or to respond to a pre-contractual inquiry
  • Legal Obligation: Where processing is required to comply with applicable Indian law, including tax, customs, and consumer protection regulations
  • Legitimate Interest: Where processing is necessary for our legitimate business interests, such as fraud detection, service improvement, and network security, provided such interests are not overridden by your rights

4. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

We may share your personal data with the following categories of trusted third parties solely to the extent necessary to operate our business and serve you:

4.1 Service Providers

  • Shopify Inc.: Our e-commerce platform provider, which hosts the Website and processes order data. Shopify's privacy policy is available at shopify.com/legal/privacy
  • Payment Gateway Partners: Third-party payment processors who handle transaction authentication and settlement. These partners are PCI-DSS compliant and do not share your financial data with us beyond transaction confirmation
  • Logistics and Courier Partners: Delivery partners who receive your name and delivery address solely for the purpose of fulfilling your shipment
  • WhatsApp (Meta Platforms Inc.): Used for customer communication. Communications on WhatsApp are subject to Meta's Privacy Policy

4.2 Legal and Regulatory Authorities

We may disclose your personal data to government authorities, courts, law enforcement agencies, or regulatory bodies if required to do so under applicable Indian law or in response to a lawful order or directive.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving Radianrarity Ventures, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

We require all third parties to maintain the confidentiality of your data and to use it only for the purposes for which it was disclosed.

5. DATA RETENTION

We retain your personal data only for as long as is necessary for the purposes set out in this Policy or as required under applicable law.

  • Order and transaction records: Retained for a minimum of 8 years in compliance with GST and accounting regulations
  • Customer communication records: Retained for up to 3 years from the date of last interaction
  • Marketing consent and subscription records: Retained until you withdraw consent or unsubscribe
  • Website usage and analytics data: Retained in anonymised or aggregated form

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics data.

6.1 Types of Cookies Used

  • Essential Cookies: Necessary for the Website to function correctly, including session management and cart functionality. These cannot be disabled.
  • Analytics Cookies: Used to understand how visitors interact with our Website (e.g., pages visited, time on site). This data is aggregated and anonymised.
  • Marketing Cookies: Used to deliver relevant content and track the effectiveness of our marketing. These are only placed with your consent.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. For more information on how to manage cookies, refer to your browser's help documentation.

7. YOUR RIGHTS

Under the DPDP Act, 2023 and applicable Indian law, You have the following rights with respect to your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you
  • Right to Correction: You may request correction of inaccurate or incomplete personal data
  • Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing
  • Right to Grievance Redressal: You have the right to have your grievances relating to data processing addressed in a timely manner

To exercise any of the above rights, please contact our Grievance Officer using the details in Section 10 below. We will respond to all valid requests within 30 days of receipt.

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

  • Secure HTTPS encryption across all pages of the Website
  • Access controls limiting personal data to authorised personnel only
  • Use of PCI-DSS compliant payment processing partners
  • Regular review of our data handling practices

While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

9. CHILDREN'S PRIVACY

Our Website and services are not directed at or intended for individuals below the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected without parental consent, we will take steps to delete such data promptly.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us at the details in Section 10.

10. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the following individual has been designated as the Grievance Officer for Siphon Luxury:

Name: Arnav Singh Designation: Greivance Officer Company: Radianrarity Ventures (Siphon Luxury) Email: siphonluxury@gmail.com  Address: 3rd Floor, 53, Orchid Center, Golf Course Road, Haiderpur, Gurugram, Haryana – 122002

All grievances or data-related requests must be submitted in writing via email. We will acknowledge your complaint within 48 hours and endeavour to resolve it within 30 days of receipt. Complaints not resolved at this level may be escalated to the Data Protection Board of India once operationalised under the DPDP Act, 2023.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, including Instagram (siphonluxury), WhatsApp, and other platforms. This Policy does not apply to those third-party platforms. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the data practices of third-party platforms.

12. CHANGES TO THIS POLICY

We reserve the right to update or modify this Policy at any time to reflect changes in our practices, legal requirements, or business operations. The revised Policy will be published on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically.

Where changes are material, we will endeavour to notify you via email or a notice on the Website.

Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised Policy.

13. GOVERNING LAW

This Policy is governed by the laws of India. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.

14. CONTACT US

For any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact:

Radianrarity Ventures (Siphon Luxury) 3rd Floor, 53, Orchid Center, Golf Course Road, Haiderpur, Gurugram, Haryana – 122002 Email: siphonluxury@gmail.com Website: www.siphonluxury.com

This Privacy Policy was last reviewed and updated on 26/05/2026.