Order Process
Order process
From a WhatsApp message to your doorstep. Here is exactly how it works.
There is no cart and no checkout. Every Siphon order is placed through a personal concierge, so the price you get is the best one we can find, and every step is shown to you as it happens.
Message us on WhatsApp
Tap the WhatsApp button anywhere on the site. That one message is all it takes to begin.
Meet your personal concierge
You are connected to a dedicated concierge who stays with you from this message until your article is in your hands. Tell them which piece you are looking for: brand, model, colour, size, or simply a screenshot of what you have seen.
One point of contact, start to finishWe find the best price for you
Your concierge checks availability and pricing across our sourcing network and comes back to you with the best price we can offer, along with any options worth considering: alternate colours, sizes, or pieces that are easier to secure.
Confirm with an advance
Once you choose, we share the payment options. A fixed-percentage advance confirms your order and lets us secure the piece; the remaining balance is paid on dispatch, after you have seen the inspection video. Your concierge will share the exact split before anything is placed.
Fixed advance to confirm · balance on dispatchWe place your order with the store
With your advance received, we place the order on your behalf with the store or sourcing partner. You receive a confirmation from your concierge the moment it is done.
Your article travels to India
Your piece is shipped from the store to our facility in India. This leg typically takes 15 to 20 days. Your concierge keeps you updated along the way, so you are never left wondering where things stand.
15 – 20 days, typicalQuality inspection, on video
When your article arrives in India, our team inspects every detail: the piece itself, its hardware, packaging and accompanying items. We record a video of the inspection and send it to you so you see exactly what is about to be dispatched.
You see it before it shipsDelivered to your doorstep
Once you have seen the video and are happy, you settle the remaining balance and your article is securely packed and delivered to your address. Your concierge shares the tracking details and stays available after delivery for anything you need.
At a glance
The timeline
Timelines are typical and may vary by store availability, season and destination. Your concierge will give you a specific estimate for your article before you confirm.
Common questions
Before you order
Why do you take an advance before placing the order?
Every order is sourced specifically for you. The advance confirms that the piece is spoken for, so we can commit to securing it at the price we quoted. It is a fixed percentage of the order value; the rest is paid only on dispatch, once you have seen your article on video.
Can I request something not shown on the website?
Yes. Most of what we source is requested directly through the concierge. If a boutique anywhere in the world sells it, tell us and we will tell you honestly whether we can get it, when, and for how much.
What happens if the article does not pass your inspection?
We do not dispatch it. Your concierge tells you what was found and discusses the options with you, whether that means waiting for a replacement or choosing a different piece.
How will I know where my order is?
Your concierge updates you at every stage, from order placement to arrival in India to dispatch, and shares tracking once it leaves us. You can message them any time.
What about returns and refunds?
Because every piece is sourced on request, please read our Return & Refund Policy before confirming. Your concierge will also walk you through it.
Ready when you are.
Send us the piece you have in mind and a concierge will get back to you with the best price we can find.
Chat with a concierge About Siphon